Debt Recovery Agency - West Bengal
Vardhanah Financial Services handles field collection, telecalling, and loan recovery on behalf of financial institutions across 11 districts of West Bengal. Based in Asansol, operational since 2022.
About Us
A debt recovery agency built on structured field operations and consistent process.
Vardhanah Financial Services is a debt recovery agency based in Asansol, West Bengal. We handle retention and recovery of outstanding dues on behalf of banks and non-banking financial companies across the region.
The organization is led by Pranay Kumar, Proprietor, who brings 6 years of experience in the collections industry. Since our establishment in 2022, we have built a structured team covering field operations, telecalling, and backoffice support.
We work with client institutions on a process-driven basis, maintaining collection files, coordinating with customers, and providing structured reporting. All operations are conducted in compliance with applicable RBI guidelines.
| Proprietor | Pranay Kumar |
| Year of Establishment | 2022 |
| Organization Type | Debt Recovery |
| Registered Address | KSTP, Dhadka, Asansol - 713302 |
| Districts Covered | 11 |
| Field Staff | 55+ |
Services
End-to-end recovery support across all stages of the delinquency cycle.
Physical visits to customer locations by trained field officers across 11 districts. Supervised with structured per-visit reporting.
Structured outbound calling for customer follow-up and contact verification, with call recording systems in place.
Verification of customer contact information through calling and field visits to keep records accurate and current.
Maintaining collection files for delinquent customers with systematic tracking of payment status and case history.
Coordinating with customers in cases of non-payment to work toward resolution within regulatory guidelines.
Review of negative customer databases and area lists to prioritize accounts before field deployment.
Coverage
Field teams on the ground across West Bengal.
Our operations currently cover 11 districts across West Bengal, with field officers and supervisors in place. If you are a bank or NBFC looking to outsource recovery in any of these regions, we have an existing team ready to take on assignments.
Our mission is to provide integrated recovery services through structured planning that ensures convenience and reliability for our clients, backed by skilled representatives and staff. We are committed to delivering consistent results to the financial institutions we work with, while maintaining professional and compliant conduct at every stage of the recovery process.
Our Team
Six functional roles covering every part of the recovery process.
Overall operations oversight
Field team management
On-ground collection visits
Customer contact and verification
Records and reporting
Document and field support
Infrastructure
In-house infrastructure to support assignments at scale.
Contact
For partnership or recovery assignment enquiries, contact us directly.